1. WHERE DO I SEND MY TIMEPIECE FOR REPAIR?

    FASHION ICONS LLC
    P. O. Box 630005
    Miami, FL 33165-0005 USA
    T. + 3059355801
    infousa@glamrockwatches.com
  2. DO YOU SHIP INTERNATIONALLY?

    We do not ship internationally at this time. You must have a US shipping and billing address for any orders placed through our web-site.
  3. HOW CAN I REPLACE THE BATTERY IN MY TIMEPIECE?

    The majority of Glam Rock timepieces are 10 ATM (100M) water resistant. The construction is a screw-down caseback and/or 6-screw caseback. In order to maintain the original pressure for water resistance, it is recommended that you do not attempt to change the timepiece battery yourself. Doing so or going to an unauthorized watch dealer may reduce your water resistance and void your warranty. It is recommended to have your battery changed by and Authorized Dealer or send your timepiece to our Customer Service.
  4. HOW DO I KNOW WHICH COLLECTION MY WATCH IS FROM?

    On the back of the watch, right hand side of the case back you will see the name of the collection your watch belongs to, it will be one of the following:
    1. SOBE
    2. AQUAROCK
    3. MIAMI
    4. MIAMI BEACH
    5. SUMMER TIME
    6. SMALTO
    7. PALM BEACH
    8. SOBE-TECH
    9. GULFSTEAM
  5. HOW DO I KNOW WHICH LENGTH STRAP TO ORDER?

    The following sizes use the respective strap sizes
    1. 40mm = 22mm
    2. 42mm = 22mm
    3. 44mm = 22mm
    4. 46mm = 26mm
    5. 50mm = 26mm
    6. 58mm = 26mm
  6. HOW DO I KNOW WHAT SIZE CASE COVER TO ORDER:

    The following collections use the respective case cover size:
    1. SOBE = 44mm
    2. AQUAROCK = 42mm
    3. MIAMI = 46mm
    4. MIAMI BEACH = 40mm or 46mm
    5. SUMMER TIME = 40mm or 46mm
    6. PALM BEACH = 40mm
    7. SMALTO = 40mm or 46mm
    8. RACETRACK = 50mm
    9. SOBE-TECH = 50mm
    10. GULFSTREAM = 58mm
  7. HOW DO I MAKE SURE THE BUCKLE MATCHES MY WATCH WHEN ORDERING A STRAP?

    All single straps ordered ship with the signature Glam Rock buckle in stainless steel. If you require a different colored buckle, please select it at the time of checkout.
  8. HOW DO I TELL THE DIFFERENCE BETWEEN A SINGLE TIME WATCH AND CHRONOGRAPH?

    1. Single Time Watch: this model will have 3 hands on the dial for hour, minute and second. On the right hand side of the case there will only be one Crown for adjusting the time.
    2. Chronograph Watch: this model will have 3 hands on the dial for hour, minute and center stop-second. It will also have 3 sub dials on the face of the watch. On the right hand side of the case there will be one Crown for adjusting the time with 2 additional pushers for the chronograph functionality. Determining which model you have is imperative when ordering additional case covers.
  9. CAN I ADJUST MY METAL BAND?

    All Glam Rock metal bands are solid stainless steel. They are adjustable by removing links on either side of the clasp. The links are held together with a pressure pin that can be removed with the correct tools. Please note that each additional link adds approximately 1 inch to the watchband. If you request additional links please contact us at infousa@glamrockwatches.com
  10. WHAT IS YOUR RETURN AND/OR REPAIR POLICY FOR INTERNATIONAL CUSTOMERS?

    Please refer to our Customer Service section of the web-site.